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Telephone Banking

FASTBanking is Convenient
You get fast and accurate information about your Savings, checking or loan accounts any time you need it. And you can call from home, the office, even your car, wherever a touch-tone
phone is available.

FASTBanking is Private
You’ll choose your own personal ID number which is your account information.

FASTBanking is Easy
Your User ID and a password are all you need. A recorded voice will guide you through the voice menus to the information you need, in English and other languages.

With just one phone call, you can find out about:

  • Account Balance
    Inquire on all your account balance, available funds or your latest deposits.
  • Additional Account Information
    Get the information you need on posted checks and deposits, Electronic transfers, ATM transactions, interest postings,  Maturity dates and interest rates on loans, CDs or money market accounts.
  • Specific Check Inquiry
    Find out when a specific check cleared, if at all, and for
    what amount.
  • Tax Information
    Receive Information on your 1099
  • Receive a Fax
    Obtain your checking account summary and transaction
    summary since your last statement (provided you have
    access to a fax machine).
  • There’s More!
    When you call, you can have the option of getting all this
    Information in various languages!
  • Funds Transfer Request
    Transfer money from one account to another or make a loan payment (a visit to your branch is required to start this feature).

Getting Started
Have the following information ready:

  • Your Bank Access Code 724
  • Your Social Security Number
  • The last four digits of one of your checking, savings, or loan account numbers.

Below are examples of the information boxes printed on your statements or passbooks which can help you to locate the last four digits needed.

Checking
01234567-8

Savings Statement
01234-5

Passbook Savings or Certificates of Deposits
012345

Loan Billing Statement
110-001-0012345-6

Once you activate FastBanking, you will be mailed a User ID to log on with the password that you just created.



Your First Call

  • Dial 201-447-3600

FASTBanking will say, “Please enter your three-digit access code followed by the pound sign.” The pound key(#) is located on the lower right corner of your phone’s keypad.

  • Enter 724 on the phone’s keypad, followed by the pound key.
  • Enter your Social Security number followed by the pound key.

FASTBanking will say, “Please enter your four digit password followed by the pound key, or, if this is your first time calling, please enter the last four digits of an account number, followed by the pound key.”

  • Enter the last four digits of an account number and press pound.
  • Follow the FASTBanking prompts to enter a “password.”

This is a special code that further identifies you to the system.
It will be used during all future calls you make to FASTBanking.


Creating Your Password

  • Your password must have four digits, but not the same four digits. For example, 4422 or 4442 are okay; 4444 is not okay.
  • After entering your password, FASTBanking will ask you to re-enter it. The password you enter the second time must match the first one.

Adding Accounts
To link additional accounts to FASTBanking, choose Option 4 and be ready to enter the last four digits of the desires account number. That account will be added to the list of accounts available to you.

 

Obtaining the Information

Checking (Press 1)

Balance
Recent Transactions
Specific Check Information
Interest and Tax Information
Date and Amount of:
Last Deposit
Last Interest
Last EFT
Last ATM Last EFT
Fax
Transfer Funds

Savings (Press 2)

Balance
Recent Transactions
Specific Check Information
Rate and/or Maturity Date
Interest and Tax Information
Date and Amount of:
Last Deposit
Last Interest
Last EFT
Last ATM
Transfer Funds

Loans (Press 3)

Principle and escrow balance
Payment Information
Rates
Interest and Tax Info

Other (Press4-9)

Specific Account 4
Balance Summary 5
Change Password 6
Help 7
Rates & Messages 8
Branch Hours & Locations 9

 

FastBanking FAQ

Do I have to wait for the voice prompts to finish before I enter the next response?
No. Just enter the Bank Access Code (and #), your social Security number (and #), and your password (and #) in that order to arrive directly at account type voice menu.

When Can I use FASTBanking?
You can access FASTBanking 24 hours a day, seven days a week!

What if I forget my password?
Call our customer service representatives if you have any questions at 201-991-0001.

What if I have trouble accessing FASTBanking?
You can also access FASTBanking by dialing 718-448-0394.